Returns & Exchanges
At Shiels, we want you to be completely satisfied with your purchase. If you're not happy with your item, we offer a 30-day return policy for a refund or exchange on all unworn items in their original packaging.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Securely pack your jewelry in its original presentation box and include all certificates, warranties, and a copy of your tax invoice.
Ship the Package
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized postal location, ensuring you keep a copy of your tracking number.
Processing and Refund
Once our quality assurance team inspects the returned items, we will process your refund or dispatch your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing